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Nathan Siswanto

Nathan Siswanto

Customer Success Manager

Los Angeles, California
Employed Available
Knowledgeable Customer Success Manager with strong product intuition, technical drive, and a keen interest in helping clients solve technical problems. Skilled at providing exceptional client service and driving team success.

Background in Enterprise Service, SasS, E-commerce, On-Demand Delivery, Telehealth, Mobile Apps.
  • Launched a promotion notification system, managing product development, creating documentation, and training Marketing and Operation on best practices, resulting in a 20% increase in daily revenue.
  • Communicated business requirements to Design and Engineering to launch 300 Product and 10 Brand SEO pages by creating technical documentation, pulling SQL query to assess and standardize data format, developing url naming convention with Engineering.
  • Managed the market expansion to San Jose driving a 10% increase in daily orders by working with Operation, Design, and Director of CS on the product development for order verification in alignment with city regulation.
  • Synthesized feedback from customers awaiting delivery as well as from drivers making deliveries about pain points inefficiencies. Communicated issues to the Product team and spearheaded the redesign of the Eaze Driver app.
Company Description
(Series B Startup) Raised over $50MM from DCM Ventures, Fresh VC, Tusk Ventures, and 500 Startups.

Eaze is the leading cannabis technology company. Our mission is to improve lives by providing safe and reliable access to high-quality cannabis products with the utmost convenience.
Company website