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Nathan Siswanto

Nathan Siswanto

Customer Success Manager

Los Angeles, California
Employed Available
Knowledgeable Customer Success Manager with strong product intuition, technical drive, and a keen interest in helping clients solve technical problems. Skilled at providing exceptional client service and driving team success.

Background in Enterprise Service, SasS, E-commerce, On-Demand Delivery, Telehealth, Mobile Apps.
  • Served as the primary point of contact for 8+ distributors across San Francisco Bay and Greater Los Angeles area by addressing all technical issues affecting the logistic platform.
  • Relayed customer feedback to improve inventory tracking tool which reduced inventory loss by 5%.
  • Prepared 100+ internal and external facing teams for new product launches by creating onboarding documentation outlining the purpose and changes in the product in addition to providing training.
  • Addressed 50+ Eaze MD issues (app, prescriptions, payments) in collaboration with the Director of Eaze MD, Engineering, and Customer Support team.
  • Provided assistance in launching 3 new distributors with Operation, Engineering, and Finance with 100% launch success rate through the implementation of new business protocols.
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