Knowledgeable Customer Success Manager with strong product intuition, technical drive, and a keen interest in helping clients solve technical problems. Skilled at providing exceptional client service and driving team success.
Background in Enterprise Service, SasS, E-commerce, On-Demand Delivery, Telehealth, Mobile Apps.
Onboarded and managed over 10 new SMB and Enterprise West Coast accounts ($1MM+ ARR), including - Nike, Gallo Wines, and Tinder, by training and implementing Snaps, a conversational AI platform for Facebook Messenger bespoke to each client’s unique needs.
Led the implementation of a new product - Web Bots for Tinder to provide a new stream of revenue by designing the UX, develop a pricing structure, testing the product, and developing the UI with Engineering. Resulted in the highest engagement rate (85%+) and active users (100k+) across Snaps accounts.
Worked closely with Nike client to ideate, beta test, and create the Nike Jordan Messenger bot, featured in Adweek, to deliver content and interact with its 9 million fanbase. The launch successfully acquired 12k+ new subscriptions as well as generated open rates of 87 percent.
Optimized the data collection process and created a template to scale this collection, resulting in a more streamlined the project lifecycle and faster delivery for Snaps.
(Series A Startup) Raised over $6MM from Signal Peak Ventures, Charge Ventures, and Dolgen Ventures.
Snaps enables Fortune 500 brands to acquire new customers, increase LTV and remove customer service costs through automated chat. Through proprietary brand platform, brands can create fun experiences and develop new ways to reach, engage, and service consumers across messaging platforms.