Knowledgeable Customer Success Manager with strong product intuition, technical drive, and a keen interest in helping clients solve technical problems. Skilled at providing exceptional client service and driving team success.
Background in Enterprise Service, SasS, E-commerce, On-Demand Delivery, Telehealth, Mobile Apps.
Built a Facebook Messenger Bot for Rimmel for two markets: UK (British English) and USA (American English) that covers two user journeys: virtual try-on and an in-store experience. It utilizes intelligent messaging to surface relevant content such as product recommendations and tutorials.
The bot utilizes an API, which you can see in action with Rimmel's Get the Look app, to create the Virtual Try On user flow.